A tiny interactive version of my customer support journey map. Use it to spot friction, connect support to CX, and find the next practical improvement.Een kleine interactieve versie van mijn customer support journey map. Gebruik hem om frictie te vinden, support aan CX te koppelen en de volgende praktische verbetering te kiezen.Uma versão mini e interativa do meu mapa da jornada de suporte. Use para encontrar atritos, conectar suporte a CX e escolher a próxima melhoria prática.
Find where customers lose time, repeat themselves, or feel unsure.Ontdek waar klanten tijd verliezen, zichzelf herhalen of onzeker worden.Encontre onde clientes perdem tempo, repetem informações ou ficam inseguros.
Connect tickets to retention, trust, product quality, and loyalty.Koppel tickets aan retentie, vertrouwen, productkwaliteit en loyaliteit.Conecte tickets a retenção, confiança, qualidade do produto e fidelidade.
Turn observations into coaching, automation, journey improvements, or VoC loops.Zet observaties om in coaching, automatisering, journey-verbeteringen of VoC-loops.Transforme observações em coaching, automação, melhorias na jornada ou loops de VoC.
Take the quick health check, explore the support journey, or read how expectation gaps quietly shape customer experience.
Meet Marisia and see the experience, services and proof behind the work.
View portfolio → ⚡A quick interactive self-check to see how healthy your support setup feels.
Start the check → 🗺️Follow the support journey from friction to resolution, learning and loyalty.
Explore the map → 📈See why customers can feel disappointed even when support technically did everything right.
Read the story →